You may return your LuxePak for a refund within 30 days of delivery. Items must be in new condition and in the original packaging to qualify for a refund (please do not modify the product in any way). Return credits are issued within 72 hours once the item is received and inspected. Please note, if you return an item, the return shipping costs will be deducted from your total refund amount.
- If you are signing for delivery, even if the package appears only slightly damaged, please write "Package Damaged." If the package looks significantly damaged, you may refuse delivery. In this case, please contact us at firstname.lastname@example.org so that we can expect the return shipment. Once we receive the package, we will send you a new one promptly.
- If you have accepted the package and notice missing or damaged parts, please contact us right away and we will ship the replacement parts free of charge.
- If your product has a manufacturer's defect, we can replace the defective part or, if necessary, the entire unit.
Before returning, shipping instructions will be provided along with a return authorization number. The return authorization number must be marked on your package.
If you need additional assistance on how to return an item, contact us at email@example.com.